Terms of Service

Effective Date: March 18, 2026  |  Last Updated: March 18, 2026

1. Acceptance of Terms

By visiting, browsing, registering an account on, or placing an order through dionspizza.digital, you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy, which is incorporated herein by reference. These Terms constitute a legally binding agreement between you and Dions.

Your continued use of the Site following any posted modifications to these Terms shall constitute your acceptance of such modifications. If you are using this Site on behalf of an organization or entity, you represent and warrant that you have the authority to bind that organization to these Terms, and references to "you" shall include both you as an individual and that organization.

You must be at least eighteen (18) years of age to use our Site or services. By using the Site, you represent and warrant that you are at least 18 years of age and possess the legal capacity to enter into a binding agreement. We do not knowingly collect information from or direct services to individuals under 18 years of age.

2. Description of Services

Dions is a food service business that operates through the website dionspizza.digital. Through our Site, we offer the following services and features:

• Online Menu Browsing: Users may browse our current food menu, including available food items, pricing, ingredients, and promotional offerings.
• Online Ordering: Users may place orders for food items directly through the Site for pickup or delivery, subject to availability and service area limitations.
• Account Registration: Users may create a personal account to manage orders, save preferences, track order history, and receive personalized promotions.
• Customer Support: We provide customer service assistance via email at [email protected] to address inquiries, complaints, and concerns related to orders or the Site.
• Promotional Communications: With your consent, we may send promotional emails, special offers, and loyalty program updates to registered users.
• Nutritional and Allergen Information: Where available, we provide general nutritional and allergen information regarding our food items. This information is provided for reference only and may be subject to variation.

We reserve the right, at our sole discretion, to modify, suspend, discontinue, or restrict access to any aspect of our services at any time and without prior notice or liability to you. Menu items, prices, and availability are subject to change without notice.

3. User Accounts and Registration

To access certain features of the Site, including placing orders and managing preferences, you may be required to create a user account. When registering for an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and complete;
• Keep your password confidential and not share it with any third party;
• Accept full responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account or any breach of security.

We reserve the right to suspend or terminate your account at any time if we suspect that the information you have provided is inaccurate, false, or if you have engaged in conduct that violates these Terms. You may not create more than one account per individual without our express written permission.

4. User Obligations and Prohibited Activities

By using the Site, you agree to comply with all applicable federal, state, and local laws and regulations, including those of the United States. You further agree that you will not engage in any of the following prohibited activities:

4.1 General Prohibited Conduct

• Using the Site for any unlawful purpose or in violation of any applicable federal, state, or local laws or regulations;
• Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with any person or entity;
• Submitting false, misleading, or fraudulent orders or payment information;
• Using the Site to transmit unsolicited commercial communications (spam) or to harvest personal information of other users;
• Engaging in any conduct that restricts or inhibits any other user's use or enjoyment of the Site;
• Attempting to gain unauthorized access to any portion of the Site, including accounts belonging to others, computer systems, or networks connected to the Site;
• Uploading or transmitting viruses, malware, or any other malicious code that could damage, disable, or impair the Site or its servers;
• Using any automated means, including bots, scrapers, or data mining tools, to access, monitor, or copy any content from the Site without our prior written consent;
• Reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code of the Site or any underlying software;
• Placing orders with no genuine intent to complete the transaction, including repeatedly placing and canceling orders in bad faith;
• Engaging in any form of fraudulent chargeback activity or misrepresenting transaction disputes.

4.2 Content Standards

If you submit any reviews, comments, or other content to the Site, such content must not:

• Be false, defamatory, obscene, offensive, harassing, or threatening;
• Infringe upon the intellectual property rights, privacy rights, or other rights of any third party;
• Contain any personal information of third parties without their explicit consent;
• Violate any applicable law or regulation.

We reserve the right to remove any user-submitted content at our sole discretion and without prior notice. Violation of these standards may result in immediate account termination.

5. Ordering, Payment, and Pricing Terms

5.1 Order Placement

When you place an order through dionspizza.digital, you are making an offer to purchase the selected food items subject to these Terms. We reserve the right to accept or decline any order at our sole discretion. An order is confirmed only after you receive an order confirmation via email or through the Site. We are not responsible for orders that are not confirmed due to technical issues, unavailability of items, or payment failures.

5.2 Pricing

All prices displayed on the Site are in United States Dollars (USD) and are subject to change without notice. We make every effort to ensure that prices displayed are accurate; however, in the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and will notify you promptly of such cancellation. Applicable taxes, delivery fees, and any other charges will be disclosed prior to the completion of your order.

5.3 Payment

We accept payment through the methods specified on the Site at the time of checkout. By providing payment information, you represent and warrant that:

• You are authorized to use the designated payment method;
• The payment information you provide is accurate and complete;
• You authorize us to charge your selected payment method for the total amount of your order, including applicable taxes and fees.

We use industry-standard encryption and security measures to protect your payment information. However, we are not responsible for any unauthorized access to your payment information that results from circumstances beyond our reasonable control.

5.4 Cancellations and Refunds

Due to the perishable and time-sensitive nature of food products, all sales are generally final once an order has been confirmed and preparation has begun. If you wish to cancel or modify an order, please contact us immediately at [email protected] or by phone. Refunds or credits may be issued at our sole discretion in cases of order errors attributable to us, quality concerns, or other exceptional circumstances. We reserve the right to establish and modify our refund policies from time to time.

5.5 Delivery

Delivery availability, service areas, estimated delivery times, and delivery fees are subject to change and are disclosed at the time of ordering. We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to traffic conditions, weather events, or third-party delivery service disruptions. Risk of loss and title to food items pass to you upon delivery to the address provided at checkout.

6. Intellectual Property Rights

All content published and made available on dionspizza.digital is the property of Dions and the Site's creators. This includes, but is not limited to, images, text, logos, icons, video clips, audio files, graphics, data compilations, software, and the overall design and "look and feel" of the Site (collectively, the "Content").

The Dions name, logo, and all related marks, product and service names, designs, and slogans are trademarks of Dions or its affiliates. You may not use such marks without the prior written permission of Dions. All other names, logos, product and service names, designs, and slogans on this Site are the trademarks of their respective owners.

6.1 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site solely for your personal, non-commercial purposes. This license does not include:

• Any resale or commercial use of the Site or its Content;
• The collection and use of product listings, descriptions, or prices;
• Any derivative use of the Site or its Content;
• Any downloading or copying of account information for the benefit of any third party;
• Any use of data mining, robots, or similar data gathering or extraction tools.

All rights not expressly granted to you in these Terms are reserved and retained by Dions. Any unauthorized use of the Site or its Content will terminate the license granted herein and may constitute a violation of applicable intellectual property laws, including U.S. copyright law (17 U.S.C. § 101 et seq.) and trademark law.

6.2 User-Submitted Content

By submitting any content to the Site, including reviews, comments, suggestions, or feedback ("User Content"), you grant Dions a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with operating and promoting the Site and our services. You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not infringe the rights of any third party.

7. Food Safety, Allergen, and Health Disclaimers

Dions makes reasonable efforts to provide accurate information regarding ingredients, allergens, and nutritional content of our food products. However, you acknowledge and agree that:

• Our food products are prepared in facilities that may handle common allergens, including but not limited to gluten, dairy, eggs, nuts, soy, and shellfish. Cross-contamination is possible and we cannot guarantee allergen-free preparation;
• Nutritional and ingredient information provided on the Site is subject to variation based on product availability, seasonal changes, and preparation methods;
• It is your sole responsibility to consult with a qualified medical professional before consuming our products if you have known food allergies, dietary restrictions, or medical conditions;
• We are not liable for any adverse reactions, health consequences, or injuries resulting from consumption of our food products, except to the extent required by applicable law.

If you have questions about specific ingredients or allergens, we encourage you to contact us directly at [email protected] before placing your order.

8. Disclaimer of Warranties

THE SITE AND ALL SERVICES, CONTENT, AND PRODUCTS OFFERED THROUGH DIONSPIZZA.DIGITAL ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DIONS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF ANY CONTENT OR INFORMATION ON THE SITE;
• WARRANTIES WITH RESPECT TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE OR SERVICES.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you in full. In such cases, our warranties are limited to the maximum extent permitted by applicable law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL DIONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, SYSTEM FAILURE, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE OR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO DIONS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The limitations and exclusions set forth in this Section are a fundamental element of the basis of the bargain between you and Dions. Some states do not allow certain limitations of liability, so some of the above limitations may not apply to you. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

10. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Dions, its affiliates, subsidiaries, and each of their respective officers, directors, employees, agents, successors, and assigns (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way related to:

• Your use of or access to the Site or services;
• Your violation of these Terms or any applicable law or regulation;
• Your violation of any rights of a third party, including intellectual property rights or privacy rights;
• Any User Content you submit, post, or transmit through the Site;
• Any fraudulent, negligent, or willful misconduct by you;
• Any dispute between you and a third party arising in connection with your use of the Site or services.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us. You agree to cooperate with our defense of such claims. You may not settle any claim without our prior written consent.

11. Third-Party Links and Services

The Site may contain links to third-party websites, applications, or services that are not owned or controlled by Dions. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant or make any representations regarding the accuracy of information on such third-party sites.

We encourage you to review the terms and privacy policies of any third-party websites you visit. The inclusion of any link on our Site does not imply our endorsement of that website or its operator. We are not responsible or liable for any damages or losses caused or alleged to be caused by your use of any third-party content, goods, or services.

12. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Dions is registered and operates, without giving effect to any conflict of law principles that would require the application of the laws of any other jurisdiction.

You acknowledge and agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Site and services shall be subject to the exclusive jurisdiction of the federal and state courts located within the applicable state of operation of Dions, and you hereby irrevocably consent to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts.

Our services and business practices are also subject to applicable United States federal law, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and applicable consumer protection regulations enforced by the FTC. To the extent that you are a resident of the State of California, you may also have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as further described in our Privacy Policy.

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Site, or any services provided by Dions informally by contacting us at [email protected] with a written description of your dispute. We will attempt to resolve the dispute within thirty (30) days of receiving your written notice. If we are unable to resolve the dispute informally within that period, either party may proceed with formal dispute resolution as set forth below.

13.2 Binding Arbitration

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, YOU AND DIONS AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION, OR VALIDITY THEREOF, OR TO THE USE OF THE SERVICES, SHALL BE RESOLVED SOLELY BY BINDING ARBITRATION, RATHER THAN IN COURT. The arbitration shall be administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules then in effect, which are incorporated herein by reference. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

You agree that any arbitration under these Terms will take place on an individual basis. Class arbitrations and class actions are not permitted. YOU UNDERSTAND AND AGREE THAT BY ENTERING INTO THESE TERMS, YOU AND DIONS ARE EACH WAIVING THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

13.3 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency or interim injunctive or equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Such a request shall not be deemed a waiver of the obligation to arbitrate.

13.4 Arbitration Fees

The allocation of arbitration fees shall be governed by the AAA's Consumer Arbitration Rules. Dions will not seek an award of attorneys' fees and costs in arbitration unless the arbitrator determines that your claim was frivolous.

14. Term and Termination

These Terms shall remain in full force and effect while you use the Site or any services offered by Dions. We reserve the right, at our sole discretion and without prior notice or liability, to:

• Suspend or terminate your access to the Site and services for any reason, including but not limited to your violation of these Terms;
• Discontinue the Site or any portion thereof at any time;
• Remove any content or information you have submitted to the Site.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to use the Site and services will immediately cease. The following provisions of these Terms shall survive any termination: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, and any other provisions that by their nature should survive termination.

Termination of your account does not relieve you of any obligations you may have incurred or any amounts owed prior to the date of termination.

15. Changes to These Terms

We reserve the right to modify, update, or replace these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will notify you by:

• Posting the updated Terms on the Site with a revised "Last Updated" date;
• Sending a notification to the email address associated with your account, if applicable; or
• Displaying a prominent notice on the Site's homepage.

It is your responsibility to review these Terms periodically for changes. Your continued use of the Site or services following the posting of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must immediately discontinue use of the Site and services and, if applicable, delete your account.

We will not apply any material changes retroactively to disputes that arose before the effective date of such changes, unless required by applicable law.

16. Severability

If any provision of these Terms is found by a court of competent jurisdiction or an arbitrator to be invalid, unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. The invalid or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, it shall be deemed deleted.

No waiver by Dions of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Dions to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published by us on the Site, constitute the entire agreement between you and Dions with respect to your use of the Site and services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter.

No oral agreements, representations, or statements made by our employees, agents, or representatives shall be binding upon Dions unless expressly confirmed in writing by an authorized officer of Dions.

18. Force Majeure

Dions shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control, including but not limited to acts of God, fire, flood, storm, earthquake, epidemic, pandemic, war, terrorism, civil unrest, governmental action, labor disputes, utility failures, internet or telecommunications outages, or supply chain disruptions. In such circumstances, our obligations shall be suspended for the duration of the force majeure event, and we will use reasonable efforts to resume performance as soon as practicable.

19. Electronic Communications and Consent

By using the Site and communicating with us electronically, you consent to receive communications from Dions electronically, including via email and through notices posted on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of receiving promotional email communications from us at any time by following the unsubscribe link in any promotional email or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional communications related to your orders and account.

20. Accessibility

Dions is committed to ensuring that the Site is accessible to all users, including those with disabilities. We endeavor to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) to the extent reasonably practicable. If you experience any difficulty accessing the Site or any of its content, please contact us at [email protected], and we will make reasonable efforts to accommodate your needs and provide the information you seek in an accessible format.

21. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, or if you need to contact us for any reason related to the Site or our services, please reach out to us using the information below:

We aim to respond to all written inquiries within five (5) business days. For urgent matters related to an active order, please contact us as promptly as possible via email at [email protected].